Shipping Policy for Innovexter.com
Effective Date: 20-07-2024
Thank you for shopping with Innovexter.com. This shipping policy outlines important information regarding the shipment and delivery of your orders.
1. Order Processing
1.1 Order Confirmation:
Once your order is placed, you will receive an email confirmation with your order details. Please ensure that all shipping information is correct to avoid delays.
1.2 Order Processing Time:
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Methods and Delivery Times
2.1 Standard Shipping:
- Delivery Time: 7-14 business days
- Cost: Depends on item
2.2 Expedited Shipping:
- Delivery Time: 3-7 business days
- Cost: Depends on item
2.3 International Shipping:
- Delivery Time: 10-20 business days
- Cost: Varies based on destination and shipping method selected
Please note that delivery times are estimates and may vary depending on factors beyond our control, such as carrier delays, customs processing, and local postal services.
3. Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. Free shipping promotions, if available, will be applied at checkout based on the qualifying criteria.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided via the carrier’s website.
5. Shipping Destinations
We ship to most countries worldwide. Please note that some products may be restricted from shipping to certain international destinations. If we are unable to ship to your location, you will be notified during the checkout process.
6. Customs, Duties, and Taxes
Innovexter.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Delivery Issues
7.1 Incorrect Address:
If you provide an incorrect or incomplete shipping address, please contact us immediately. We are not responsible for shipments delivered to an incorrect address provided by the customer.
7.2 Lost or Stolen Packages:
Innovexter.com is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier to report the issue.
7.3 Damaged Packages:
If your order arrives damaged, please contact us immediately with your order number and photos of the damaged item(s). We will work with the carrier to resolve the issue and arrange for a replacement or refund.
8. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Innovexter.com
Email: support@innovexter.com