Refund and Return Policy for Innovexter.com
Effective Date: 20-07-2024
At Innovexter.com, we are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below.
1. Returns
1.1 Eligibility:
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
1.2 Non-Returnable Items:
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Digital products (e.g., downloadable software)
- Health and personal care items (e.g., cosmetics, hygiene products) unless they are unopened and unused
2. Return Process
2.1 Initiate a Return:
To initiate a return, please contact our customer support team at support@innovexter.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
2.2 Shipping:
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Return Address:
Please contact our customer support team at support@innovexter.com with your order number.
3. Refunds
3.1 Refund Process:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
3.2 Refund Timeline:
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3.3 Partial Refunds:
Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
4. Exchanges
If you need to exchange an item for the same product, please contact us at support@innovexter.com. Once your return is received and inspected, we will send you the replacement item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@innovexter.com with your order number and a photo of the item. We will arrange for a replacement or a refund.
6. Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
7. Contact Us
If you have any questions about our refund and return policy, please contact us at:
Innovexter.com
Email: support@innovexter.com