FAQ for Innovexter.com
1. What is Innovexter.com?
Innovexter.com is a leading retailer specializing in a comprehensive range of arts and office products. Our mission is to inspire creativity and enhance productivity by providing high-quality, innovative, and affordable supplies to artists, crafters, and professionals.
2. How do I place an order?
To place an order:
- Browse our catalog and select the products you wish to purchase.
- Add the products to your cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Confirm and place your order.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, Google Pay, Apple Pay, etc.)
- Other secure payment gateways
4. How can I track my order?
Once your order is shipped, you will receive an email with the tracking information. You can use this information to track your order on our website or the carrier’s website.
5. How long will it take to receive my order?
Shipping times vary depending on the product and your location. Typically, it takes:
- 7-14 business days for standard shipping.
- 3-7 business days for expedited shipping (if available).
Please note that these times are estimates and can vary due to factors beyond our control.
6. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The item must be unused and in its original packaging. Please contact our customer support for return instructions.
7. How can I contact customer support?
You can reach our customer support team via:
- Email: support@innovexter.com
- Contact form on our website
8. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please refer to our shipping policy for more details.
9. Are there any additional fees or customs charges?
Depending on your location, your order may be subject to import duties and taxes. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. Please check with your local customs office for more information.
10. How can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support immediately with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.
12. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and offers.